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Amazon Returns

Amazon Returns

No Amazon QR Amazon has implemented a new option for returns that works great for those who live close to a corporate UPS Store®. For the rest of us, this option just causes extra headaches.

If you select the QR code option you must present the QR code at a UPS Store® counter. The closest UPS Store® to Pella is in Des Moines, IA.

We recommend using the print label option located under “UPS Access Point”. This is typically the next option under UPS Store or on a mobile device, you may need to swipe to the left to see this option.

If you do not have a printer, you can “forward return label to a friend to print.” Email the label to shipit@totalchoicepella.com, and our staff will print the label when you arrive to drop off your package. There is a minimal fee of $0.10 to print the label, and if your box needs to be taped up, we can do that too for $0.54. We also have polypropylene bags available for $0.99. As always, we do have professional packing services here for any item you may need to ship.

What if I have already submitted a return using the QR Code? Download Amazon Return Instructions

Log into your Amazon account view return status, then cancel the return. Go back and request the return with a UPS label (see detailed instructions). Either print or email us the label. Tape the label to your box or bring it in and we will put the label in a carrier sleeve that adheres to the box. 

Ship It accepts pre-paid shipping packages for UPS, Fed Ex, USPS, and DHL. Carriers pickup every day during week—check our carrier page for exact pickup times.

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Business Hours

Weekdays: 8:30 am – 5:30 pm
Saturdays: 9:00 am – 1:00 pm
Sundays: Closed

Carrier Pick-up Times

Fed Ex Ground 3:15 pm
Fed Ex Express 4:15 pm
UPS 4:45 pm

Closed on Major Holidays

New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Day.

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