Amazon has implemented a new option for returns that works great for those who live close to a corporate UPS Store®. For the rest of us, this option just causes extra headaches.
If you select the QR code option you must present the QR code at a UPS Store® counter. The closest UPS Store® to Pella is in Des Moines, IA.
We recommend using the print label option located under “UPS Access Point”. This is typically the next option under UPS Store or on a mobile device, you may need to swipe to the left to see this option.
If you do not have a printer, you can “forward return label to a friend to print.” Email the label to shipit@totalchoicepella.com, and our staff will print the label when you arrive to drop off your package. There is a minimal fee of $0.10 to print the label, and if your box needs to be taped up, we can do that too for $0.54. We also have polypropylene bags available for $0.99. As always, we do have professional packing services here for any item you may need to ship.
What if I have already submitted a return using the QR Code? Download Amazon Return Instructions
Log into your Amazon account view return status, then cancel the return. Go back and request the return with a UPS label (see detailed instructions). Either print or email us the label. Tape the label to your box or bring it in and we will put the label in a carrier sleeve that adheres to the box.
Ship It accepts pre-paid shipping packages for UPS, Fed Ex, USPS, and DHL. Carriers pickup every day during week—check our carrier page for exact pickup times.